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Quick answers

Common questions

Depends on shipping location and type of freight; If the purchase is international, the wait can be up to 15 business days.

It means that your order will go directly from the factory to the delivery person. Freight may be by air, sea, land or multimodal. This model reduces the cost of shipping and the product.

Once the product has been shipped, the purchase cannot be refunded until receipt and subsequent return of the same. Each case is analyzed individually.

Under “My Account”, at the top of the menu, you will be able to track your orders. Remember, some items take longer to have your record updated by the carrier.

On that same page, through links to WhatsApp, Messenger, SMS or email (logged in only). If necessary, you can ask Ticketbras to call you at a certain time.

No, all values are described on the purchase page. Only in cases of return for regret will there be a discount or charge for the shipping cost.

We currently cover 90+ countries via standard delivery. Customs costs are the responsibility of the customer, as well as their clearance.

Track your order in My Account, if you still don’t have an update, you can contact us or wait a few more business days.

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